Contrary to popular opinion, data-infused business analytics does not always get things right. In fact, a common fallacy called “black box” can occur, which leads to the algorithm making a decision with little transparency or accountability. One company that has bucked this trend in Cava Grill, which is a restaurant for Mediterranean food in Washington DC. The company is known for its superior talent management practices, where employees are taken care of, and even compensated for sick leaves. They started infusing data science to their various operations, but soon realized, that the approach to a restaurant needs to be very different. Data needs to be used to get an analysis, but the final decision needs a human touch. As Cava Grill grew, adding new branches, the firm started experimenting with data to help line move quicker. It was understood then, that the personality of the person manning the counter makes a massive difference. Unfortunately, data mismanagement is part-and-parcel of several larger organizations, which could do with learning from the approach of Cava Grill.

Source:http://innovationexcellence.com/blog/2017/12/09/data-and-technology-dont-change-your-culture-they-reveal-it/

Uploaded Date:08 February 2018