Some technology trends will dominate in the year 2019. Millennials and Generation Z-ers want specific self- service offering from their brands. Thus, round the clock will now be available thanks to the presence of conversational bots. These newer bots will be able to connect emotionally with the customer, and not merely reply using linear specified answers. Extremely authentic business intelligence will now be captured thanks to the use of the Internet of Things (IoT), as it will only lead to an expansion of the digitization. Instead of the desires and expectations to be understood, hard data will bring the exact inputs. Machine learning can now process business analytics. This is because a staggering forty- five thousand exabytes get produced using machine learning.

Source:https://www.forbes.com/sites/forbestechcouncil/2019/02/15/top-technology-trends-that-will-reshape-the-customer-experience-in-2019/#223a525634fa

Uploaded Date:27 February 2019

A recent study has confirmed rather alarmingly that about half the issues reported for cyber security breaches, have occurred due to the unknowing effects of insiders. These insiders may be company employees, vendors or contractors. As this problem is not well- known, not many rectification schemes are around. For this, companies need to proactively, get down first to understanding this threat. According to figures supplied by management consulting giant McKinsey, about 38% of these threats may have been malicious, but 44% of them were merely as a result of negligence. Financial stress has also been caused by these mishaps. To solve this in a better way, companies need to go for micro- segmentation. This will enable the company to identify the risk hotspots. A culture change is also needed on a war- footing. The use of insider- personal business analytics, can help massively to predicting such occurrences. Of course, while doing all this, companies still need to be mindful of not crossing the boundaries of privacy.

Source:https://www.mckinsey.com/business-functions/risk/our-insights/insider-threat-the-human-element-of-cyberrisk?cid=other-soc-twi-mip-mck-oth-1809&kui=6bY8gg1fadZb9Jkn_R0L-g

Uploaded Date:16 February 2019

Algorithms are now being created to quantifiably gauge organizations’ culture. This is a welcome relief, as long this was an area shrouded within subjective analysis, with few reliable measurable metrics. The Computational Culture Lab is a collaboration between University of California and the Stanford University. This has made use of huge treasure troves of data warehousing conducted on employee usage. Even anonymous posts on Glassdoor may be tracked to provide authentic business intelligence on company culture. The New Yorker has even labelled Glassdoor as the “Yelp for workplaces”, due to its usefulness in gauging this aspect. One can even analyze the track changes on company culture, as the reviews span several years in time.

Source:https://knowledge.insead.edu/blog/insead-blog/algorithms-to-decode-an-organisations-culture-at-last-10601

Uploaded Date:06 February 2019

The company Salesforce uses automation inducing technologies to manage various sales activities and processes. Other companies are also now using Salesforce’s automation tools. One is in the proper data warehousing and protection of privacy. Sales enhancement and cross- functional coordination, can also be processed using Salesforce tools. Performance management can be well- tracked. Customer and business analytics can help with this tracking, providing insights on customers’ usage patterns. Some considerations need be kept in mind while utilizing these tools. To start with, they need to be understood from the perspective of the sales representative. The transition from the earlier processes, needs to be easy but progressive. These methods need to be deemed mandatory within the organization. The technology to be used, must be in sync with the work culture intended.

Source:https://www.bain.com/insights/customer-experience-tools-salesforce-automation-tools/

Uploaded Date:25 January 2019