For long empathy was related to the backdoors in most company cultures. But some leading figures such as Apple’s Tim Cook have been at the forefront of bringing it to national prominence. Empathy is now an integral part of corporate training sessions. This is in stark contrast to companies where competition and aggression hold fort. The latter happens when ideals and norms clash, so people are attracted to what others are doing. The recent book released The War for Kindness, written by Jamil Zaki, groups do adhere towards productive and kind norms. To build empathy in their workplace, leaders need to acknowledge its place in the potential for growth. The right norms need to be highlighted by them. To execute such practices, the top leaders must groom some culture leaders, who will co- create this norm.

Source:https://hbr.org/2019/05/making-empathy-central-to-your-company-culture

Uploaded Date:04 June 2019