Some methods have been identified to help track the customer experience. To start with, an achievable first goal needs to be selected, so that the start is gone, leading to a general boost in efforts. A methodology needs to be devised which will draw the exact measurable metrics against which the performance will be evaluated. The entire system has to be built around this basis so that there is complete integration between the data points and the processes. Once the process of data warehousing is completed, it all needs to be analyzed using these measurable metrics. This performance measurement can be divided into three categories which are- indicators, outcomes and the performance.

Source:https://www.forbes.com/sites/forbesagencycouncil/2018/12/26/how-to-start-measuring-your-customer-experience/#2b3062877db3

Uploaded Date:31st December 2018